Online Trouble Ticket

Customers may enter a request for assistance thru our online trouble ticket option, accessible thru your eBill account. To setup a trouble ticket you must first log in to your current ebilling account or create a new one. Access ebilling here.

Submitting a Trouble Ticket

  1. Once you are in ebilling, click on ‘Trouble Ticket’, under ACCOUNT.

  2. Complete the form by including your ‘Contact Name’ & ‘Contact Phone’.

  3. Choose which service(s) you are having issues with.

  4. Enter a general description of the problem you are experiencing and click ‘Submit’.

In the ‘Pending Tickets’ area, you can see any open tickets that have been submitted, the assigned Ticket Number, Status and Reported Date.

Once your issue has been resolved, you will see all entered & resolved tickets in the ‘Resolved Tickets’ area. This area will show all resolved tickets within the last 30 days.

Response Times & Expectations

Customers can expect to receive a trouble ticket response from FMTC employees within normal business hours, Monday-Friday 8:00am-4:30pm. If you have an emergency, rather than submiting an online trouble ticket, we recommend you call (712) 829-2111 24/7 for an expedited response.